FAQ's

Do I need an appointment?

No appointment needed. We are a walk-in clinic open from 8am-8pm.

How long will I have to wait?

On average patients wait less than 10 minutes.

What conditions are treated?

Casualty First is able to provide treatment for minor accidents, injuries and illnesses, such as:

  • Sports injuries
  • Fractures, soft tissue injuries, sprains and strains
  • Wounds, wound closure and burns
  • Cuts and grazes
  • Ear, nose and throat conditions
  • Gynaecological conditions
  • Respiratory and chest complaints
  • Stomach, bowel and bladder problems
  • Eye conditions
  • Ear consultation and ear syringing
  • Flu vaccines
  • Travel vaccinations and advice
  • Renal colic
  • Plus many other medical issues on a walk-in basis

*If you think that you are having a heart attack or stroke please call 999 or attend your local NHS A&E.

What ages do you treat?

Our experienced A&E doctors are able to treat anyone above the age of 1.

How much does a walk-in consultation cost?

A consultation with a Casualty First doctor costs £100; extra treatment will incur further charges. Please find our full list of charges here.

Further treatment may be covered by your health insurance if our doctors refer you to specialist Consultants.

What if my condition cannot be treated by Casualty First?

At Casualty First we are able to assess all minor injuries, accidents and illnesses on a walk-in basis. Rest assured that Casualty First is part of the Hospital of St John & St Elizabeth, if further treatment or tests are required, we can directly refer to our services.

Where can I get my prescription from?

Our onsite pharmacy is available to collect your prescription; it is located within the same building as Casualty First.

What are the opening hours?

Casualty First is open from 8am – 8pm.

*please note that during extremely busy periods, patients requiring more extensive assessment may not be able to accepted close to the closing times of 8pm.

How do I get to Casualty First?

We are just 2 minutes walk from St John’s Wood Underground Station (Jubilee Line).

  • Bus routes 13, 46, 82 and 113 pass along Wellington Road. The nearest stop is just before St John’s Wood Underground Station.
  • Bus routes 46 and 187 go along Circus Road. The bus stop is close to the Hospital’s Circus Road entrance.
  • Bus routes 139 and 189 go along Abbey Road. The nearest stop is at the point that Grove End Road becomes Abbey Road.